Question 1

What should I expect during my first visit?

Accepted Answer

Your first visit will include a comprehensive consultation and assessment to understand your health history and current concerns. We'll discuss your goals and create a personalised treatment plan. If appropriate, you may receive your first treatment on the same day.

Question 2

How many sessions will I need?

Accepted Answer

The number of sessions varies depending on your condition, its severity, and how your body responds to treatment. Some clients experience relief after just 1-2 sessions, while chronic conditions may require ongoing care. We'll provide a clearer timeline after your initial assessment.

Question 3

How should I prepare for my appointment?

Accepted Answer

Wear comfortable clothing that allows movement and access to the treatment area. Arrive 10-15 minutes early for your first appointment to complete paperwork. Bring any relevant medical reports or imaging if you have them. Stay hydrated before and after your session.

Question 4

Is treatment painful?

Accepted Answer

Our approach prioritises your comfort. While some techniques may cause mild discomfort in tender areas, we always work within your tolerance levels. Many treatments are actually quite relaxing, and any temporary discomfort is typically followed by significant relief.

Question 5

Will I have any marks or bruising after treatment?

Accepted Answer

It's common to experience some redness, cupping marks, or mild bruising after certain treatments, especially hands-on therapies like cupping, scraping (IASTM), or deep tissue work. These are normal responses as your body increases circulation and begins to release built-up tension. Marks are usually temporary and fade within a few days. If you have any concerns, we're always happy to chat through what's expected and how to support your recovery.

Question 6

What is your cancellation policy?

Accepted Answer

We understand that life happens. We appreciate 24 hours' notice for cancellations when possible. Late cancellations (less than 24 hours) or missed appointments may incur a fee of 50% of the appointment cost.

Question 7

What payment methods and health cover options do you accept?

Accepted Answer

We offer flexible payment options and accept a range of health cover pathways, including:
• Medicare (Chronic Condition Management Plans with a valid GP referral)
• Private Health Insurance (we provide an invoice so you can claim directly with your fund)
• TAC and WorkSafe referrals
• Department of Veterans' Affairs (DVA)

Payments can also be made out of pocket via EFTPOS (1.5% surcharge applies), cash or PAYID bank transfer.

If you're unsure about what you're eligible for, feel free to check with our team. We're happy to assist.

Question 8

Do you accept Private Health Insurance?

Accepted Answer

Yes, we accept private health insurance. We provide an invoice so you can claim directly with your fund. The coverage amount depends on your specific policy. We recommend checking with your insurance provider about your coverage for chiropractic care, remedial massage, and other therapies.

Question 9

Can I use Medicare?

Accepted Answer

Yes, we accept Medicare. This can be done via a Chronic Condition Management plans with a valid GP referral.

Integrated Care with
Every Session

Prime

Hypervibe Vibration Platform

Flexion Distraction Therapy

Care

Manual Therapy & Remedial Massage

Cupping Therapy

Scraping / IASTM

Restore

Red Light Therapy

Normatec Leg Compression

Rehabilitation & Workout Station

Our Team

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Radial Shockwave Therapy

Chiropractic Adjustments

MSK Laser Unit (Musculoskeletal Laser Therapy)

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Integrated Care with Every Session